30 Day Return policy
Our first priority at Type A Machines is that you love your printer. Your printer will be shipped to you after it has run a series of prints and gone through testing so that we know it works. If you do have any problems with your printer, we want to know about them so we can do our best to fix them. Please contact us with any problems you have. Your Series 1 Printer ships with a 1 year limited warranty so many issues that come up can be handled under warranty.
If you would like to return your printer within 30 days from the shipping date please contact our support team to request a Return Merchanise Authorisation (RMA) number. 3D Printers will be accepted for refund if they are in like new condition with no substantial cosmetic or accidental damage or modifications. No refunds are available after 30 days from the date of shipping. Printers returned to Type A Machines without prior approval may not be accepted. Printers returned without prior approval within 30 days from the shipping date are subject to a 40% restocking fee, as they will have to be dismantled and re-tested. Printers returned to Type A Machines without prior approval after 30 days from the original ship date will not be refunded, and Type A Machines will treat the printer as surrendered for recycling.
Unfortunately we are not able to accept returns of filament or replacement parts at this time.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Products that have been modified or damaged may not be eligible for a full refund. We will notify you of the approval or rejection of your refund. If your printer is not eligible for a full refund, we will contact you to ask you whether you consent to the partial refund or would prefer for us to ship your printer back to you . If you do not receive an e-mail notifying you that we have received your printer, please feel free to check in with us through our support portal.
Refunds will automatically be applied to your credit card or original method of payment, and should post within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item, except in cases of damage during shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To speed up your repair, reduce costs, and reduce environmental waste, please keep your original packaging during this warranty period. To rebox your printer, watch this video tutorial and follow the instructions to ensure that it is packaged correctly. If you have discarded your packaging, and need to ship a Product for warranty repair or return, please contact us and we will provide you with factory packaging at a nominal cost plus the cost for us to ship your replacement packaging to you. If you ship your product without using Factory Packaging your product may be broken during shipping. This warranty does not cover repairs to machines that break because they were shipped in non-Factory Packaging.